🧩 HeroToyz Replacement Parts Service

We want every build to be fun, frustration-free, and complete. While our sets are carefully sorted and packaged, sometimes small pieces may be missed or damaged during shipping. To make sure your build stays on track, HeroToyz offers a free replacement parts service for all customers.

🔎 Before Requesting Replacements

  • All sets are packed by automated machines, so tiny pieces may occasionally be skipped.

  • Be sure to check every bag in your set — sometimes the piece you need might be in a different bag than shown in the manual.

  • If you find damaged pieces (scratches, stress marks, etc.), these are also covered under our replacement service.

📦 Our Replacement Policy

  • Each purchased set is eligible for one free replacement request.

  • Please submit all missing or damaged pieces at once for that set.

  • Additional requests for the same set may require the buyer to cover shipping costs.

📝 How to Submit a Request

When applying for replacement parts, please prepare the following:

  1. Set number – as shown on the printed manual(e.g., 10212, 75192, etc.)

  2. Order number –12xxxxxxxxx

  3. Part details – color, size, and quantity needed

  4. Clear photos of your manual with the missing/damaged parts circled or marked (include quantities next to each)

⚠️ Note: One form = one set. If you need parts for multiple sets, please submit separate requests.

🚚 Processing & Delivery

  • Requests are processed and submitted to the manufacturer.

  • Replacement parts usually ship within 15 business days.

  • Packages are sent via air to the original delivery address (let us know if your address has changed).

🧾 Important Notes

  • Stickers, minifigures, and full sealed bags may take longer to replace.

  • Please ensure all photos are clear and easy to read.

  • Replacement parts are HeroToyz-compatible building blocks, not LEG*® bricks. HeroToyz does not supply or provide service for original LEG*® parts.

⚡ Want Replacements Faster?

If you’d like a quicker option, you can order parts directly through our partner: WeBrick.

Here’s how it works:

  1. Add your needed parts to the cart on WeBrick.

  2. Send us a quote or screenshot of the cart (with shipping included).

  3. After our approval, place your order and send us a screenshot of the confirmation.

  4. We will fully reimburse you for both the parts and the shipping.

💬 Our Promise

Your building experience matters to us. Whether you choose our free replacement service or the fast-track WeBrick option, HeroToyz will make sure you have every piece you need to finish your build.

👉 Start your replacement request today and keep building with confidence!

                  📄 Replacement Parts Submission Form

 

Step 1 – Download the Form
Click the button below to download the submission form:

[⬇ Download Now]

Step 2 – Fill Out the Form
Complete the form carefully following the instructions. Make sure to include:

  • Your Order Number

  • Set Number as shown on the printed manual 

  • Clear details of the parts you need
    replacement request form

Step 3 – Specify the Type of Parts Needed

Type of Parts Description
🧱 Extra Bricks Missing or damaged standard bricks
👤 Minifigures / Stickers Figures, character accessories, and stickers
⚡ Electronic Parts Motors, light boxes, or other electronic components

Step 4 – Submit the Form
Once completed, submit the form according to the instructions to ensure a smooth and fast replacement process.

✅ Tips for Fast Processing

  • Make sure all photos are clear and well-lit.

  • Include all missing parts at once in your submission.

  • Double-check that quantities and markings are accurate.


📂 GO TO THE SUBMISSION

       🧱 If You need Extra Bricks

1. Mark Missing or Damaged Bricks

  • Use your instruction manual to mark the missing or damaged bricks.

  • Write the quantity needed next to each marked piece.

  • If you don’t have a paper manual, you can mark the PDF instructions instead.

  • Take clear, readable photos of your marked manual or PDF to attach to the form.

2. Include Part Numbers if Available

  • Many parts have a number listed on the last page of the instruction manual.

  • If a number exists, include it in your submission.

  • If no number is available, take a clear photo of the part itself.

Replaceement parts request
Replaceement parts request form 1

3. Missing or Duplicate Bags

  • Each bag usually has a serial number.

  • If a bag is missing or a duplicate bag caused another bag to be skipped, indicate this in the “Note” field of the form.

Example:

  • Your set has 4 bags labeled 1–4.

  • If you received two of bag 3/4 but are missing bags 1/2, clearly note this in the form so we can send the missing bags.

 

Duplicate bags
Duplicate bags request form

      👤 If you need Minifigures / Stickers

1. For Minifigures

  • Use your instruction manual to mark the missing or damaged Minifigure.

  • Write the quantity needed next to each marked piece.

2. For Stickers

  • If the sticker is missing or damaged take a photo of it and mark the reason in your submission.

missing minifigure
missing minifigure replacement request
Damaged sticker sheetjpg
Damaged sticker sheet replacement request

 ⚡If you need Electronic Parts

  1. 1. Missing Parts: If any electrical components are missing, please take a clear photo of the instruction manual showing the required part. Indicate the quantity needed and provide the reason in the “Note” box of the form.
  2. Defective Parts: If an electrical part is not functioning correctly, please contact us via email and include a video demonstrating the issue as proof.
Missing remort controller
Missing remort controller request form

Submit Form

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