Building Blocks sets that we sell are Custom Made sets or MOC fan designed Building Blocks sets not branded LEGO. These sets have the exact same specification and the quality of LEGO and it is 100% LEGO compatible. These items comes with a Printed Manual and the related Minifigures unless otherwise specified in the description.

Disclaimer

These are not LEGO® Products. LEGO® is a trademark of the LEGO® Group, which does not sponsor or endorse the products in the website www.herotoyz.com.

Unfortunately No. Due to heavy taxes imposed by the USA government we are unable to ship items our of the USA warehouse. Hence our USA warehouse cater ONLY to USA customers. You can choose items shipped from Canada Warehouse or China warehouse. 

We do have 2 European warehouses. Unfortunately due to Brexit we are only able to ship items only from One of the warehouse to United Kingdom. If you are not sure if your item is being shipped to UK from our EU warehouse please contact our customer service or else our agents will get back to you once you place the order if the order can not be shipped. 

Unfortunately no. Europe and Canada warehouse caters only to domestic orders respectively. Your best options are to order from USA warehouse or China warehouse.

Method 1

If you have Multiple Items in the Cart. Please remove all of them and make individual purchases. Different item Categories do not offer the same shipping options. 

Eg:- Cart consisting of items from the categories “Ship From USA” and “Ship From China”

Method 2

Due to heavy shipping costs we may not deliver to some countries. But if you like to get a quotation on the shipping costs to your country please contact the store via live chat or contact us form. We will be happy to accommodate any requests.  

Please do not worry. Due to the complex manufacturing process, there might be some parts missing. We usually ship a lot if extras just in case but if you are unable to cover it with the extras please do no hesitate to contact us via live chat or you can just send an email to co*****@he******.com .
Please make sure you add in the order number and the number of pieces that you are missing. We will be needing pictures of the missing parts marked on the printed manual and attached to the email.
It will take upto 3-7 days for us to arrange the missing parts and you will be provided with a tracking number for the missing parts package as well.

Yes, all of the products in HeroToyz catalog are free shipping, with no minimum purchase (except items shipped from China warehouse), using FedEx/UPS/DHL Paket/YUN Express shipping methods for delivery.  Item(s) will be shipped within 1-2 business days once full payment is received

At this moment, we only support PayPal, Payoneer, Credit / Debit Cards  and Wise (TransferWise Bank Transfers). To protect your interests, your payment will be temporarily held by PayPal, and will not be released to us until you are satisfied with the purchase. In the future we will be integrating Crypto payments as well.

You are eligible to a 60 day buyer protection program. If the item did not arrive within 60 days after you receive the “order shipped” email you will be eligible to a refund / partial refund if the following conditions are met

1. Tracking shows that the item was returned to the seller.
2. Tracking has not updated within the last 20 days prior to the inquiry.
3. Tracking shows that the package has been retained by customs or lost during transit.
4. Tracking shows that that the package was delivered to an address other than the one specified during checkout as “Shipping Address”

If one of the following conditions are met you will be eligible to a full/ partial refund or a new item replacement give the availability of stocks.

In very rare cases some packages might take a longer to deliver than initially estimated during checkout due to weather, global crisis, Logistic delays which are out of our control. In such cases we will extend the buyer protection until the package gets delivered to the customer. 

To keep the prices so low and protect the item while shipping we sell the product without the Original Box but we guarantee the product will come in an unbranded box safely packed with bubble wrap and the parts bagged individually. If you want the original box, it can be included for an additional cost given the availability. Please contact us and we can add it to your order. This can only be done with the items Shipped From China.

You will have to build these sets by your self. The packages will be delivered to with a printed manual / PDF Manual. You can use the manual as a reference and start building the sets accordingly.

Because of the way ship the packages you will not be needed to pay custom duties / TAX/ VAT on the products at all. In case of a very rare occurrence that there is a custom duty imposed, the customers will have to bear the cost. We have been selling for many years but we haven’t had any kind of issues with custom duties so far.

These items are custom made sets. But they contain the same quality as the branded sets. Since we manufacture thousands of sets at a time we are able to get the best rates for the sets. Which helps us to get the products to our customers at a lower price.

No worries. We do accept returns up to 30 days after the item being delivered. Please contact us before returning the item. Given on the location we will ask you to return the package to the nearest warehouse. The package should be unopened and the bags should be intact. Once we receive the package, we will verify the contents and refund you the full amount including the the return shipping cost

We do welcome all wholesalers and Dropshippers. We have a special discount system for you. Please contact the store for more details.

Method 1
Please go to My Account > My Orders > Select on the order > Click the tracking number. You will be redirected to the tracking website.
Method 2
Please go to Tracking System > Track My Order and paste the tracking number

Once your order is received, we aim to ship it out within 1-2 business days of confirmation of payment. After shipment , you will receive a shipping e-mail for your reference and the tracking number.

Receiving Time = Processing Time + Shipping Time

Processing Time: Usually 1-2 working days

Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Orders are not shipped on the weekends or holidays.

We are happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Yes. If you need anything specific that you do not see on our store please let us know. We can add it for you. We have thousands of products and they are still in the process of being added to the store.